Personalized customer insights in weekly podcasts.
Format turns insights from customer call recordings, support tickets, and emails into personalized podcasts so you can hear your customers in full color anytime, anywhere.
Hear the color.
Hear real conversation snippets from every channel with full emotional context, stitched together as a story so you know exactly how to prioritize and respond.
Stay close to your customers while commuting, between meetings, or clearing your inbox.
Personalized podcasts
Format analyzes every customer conversation just for you, so you hear the full color of your customers.
Listen on the move
Format Podcasts are designed to fit into your life - on your commute, at the gym, or between meetings - hands free.
Go deeper when it matters
Follow along with a live, highlighted transcript. Pause, skip, or jump straight to the original conversation.
Hearing is believing.
Product Weekly
Podcast • 22 Jan 2026
Leadership Weekly
Podcast • 25 Jan 2026
Go-To-Market Weekly
Podcast • 28 Jan 2026
Hearing is believing.
Product Weekly
Podcast • 22 Jan 2026
Connect to everwhere you speak with your customers.
Format connects to the tools you already use — calls, support platforms, Slack channels, your CRM — and works across video, voice, and text to turn conversations into clear, actionable insight.
Connect to everwhere you speak with your customers.
Format connects to the tools you already use — calls, support platforms, Slack channels, your CRM — and works across video, voice, and text to turn conversations into clear, actionable insight.
Personalized intelligence
Format continuously learns what matters to you, so you get only the most valuable insights for your work. Format delivers what you need to know, and filters out the rest.
Audio snippets
Every report contains audio snippets from real customer conversations, stitched together in a story you’ll love to listen to. Hear your customers without having to dig through hours of recordings.
Listen & read along
Follow along with a live transcript that highlights each moment as it plays. Pause, skip between sections, and dive into any insight to hear the full conversation.
Personalized intelligence
Format continuously learns what matters to you, so you get only the most valuable insights for your work. Format delivers what you need to know, and filters out the rest.
Audio snippets
Every report contains audio snippets from real customer conversations, stitched together in a story you’ll love to listen to. Hear your customers without having to dig through hours of recordings.
Listen & read along
Follow along with a live transcript that highlights each moment as it plays. Pause, skip between sections, and dive into any insight to hear the full conversation.
Abbey Minondo
Chief of Staff, Equals